Online Shop Terms
You may buy goods offered online by Enchanting Interior Architecture by completing the order form available on our website. To buy goods via our website, you must be at least 18 years of age. By placing an order, you confirm that you are at least 18 years of age and that all information you provide is accurate, complete and not misleading.
You agree to deal with us in good faith and in compliance with all applicable laws. We may cancel orders where we consider that you have not dealt with us in good faith or have otherwise breached applicable laws, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged, less delivery charges and applicable taxes and duties, at our discretion. Credit Card Fraudulent Charges you will be prosecuted by law.
Once you submit an order, you cannot cancel it. All orders are subject to acceptance by us, at our discretion.
We may provide special offers in relation to our goods from time to time. At any time, we may terminate any special offer without advance notice. If terminated, a special offer will continue to apply to goods you ordered in good faith in accordance with these Terms before the special offer was terminated.
All prices are in US dollars. Prices include taxes unless indicated otherwise but exclude delivery charges, if applicable. All prices are subject to change without notice.
The full payment for your order (including the product price and applicable delivery charges) is deducted from your credit card on completion of your order. Delivery will commence once payment has been processed/validated. We accept payment by Visa, MasterCard and American Express. Credit card details are processed using at least SSL 128 bit encryption and are not stored by us.
Large transactions may involve additional screening and we will require confirmation on key details before we proceed to fill the order. In this event, we will contact you. In some cases this may delay your order by a short period.
From time to time there may be errors on our website such as wrong pricing, wrong descriptions and offers for products that are not available or are no longer available. Despite anything else in these Terms, to the extent legally permitted, we may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged. If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged.
All goods are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute item and your credit card has been charged for an item that is out of stock, we will cancel your order and issue a credit to your credit card account in the amount charged. If you order goods and some are not in stock, you agree that we may fill that part of your order for which stock is available.
We ship within UNITED STATES only. We charge a fixed cost of $20 for PICK UP AT OUR LOCAL WAREHOUSES (as varied from time to time and subject to a surcharge for large orders). For other destinations, shipping cost is determined by destination, weight and shipping method. To find out the shipping charges that apply to you, simply add the items to your shopping cart and proceed accordingly to the checkout where the full cost will be calculated and displayed before you make any payment. It is your obligation to enter the correct delivery address details at the time of ordering. We are unable to deliver to a P.O. Box OR APO ADDRESSES.
WE USE ALL REASONABLE EFFORTS TO DISPATCH ORDERS WITHIN 5 BUSINESS DAYS OF THE PURCHASE DATE. MOST ORDERS SHOULD ARRIVE WITHIN 5 TO 10 BUSINESS DAYS AFTER DISPATCH DEPENDING ON THE DESTINATION. SOME ORDERS TAKES UP TO 8 WEEKS FOR DELIVERY OR PICK UP. WE ARE AN INTERIOR DESIGNS FIRM THAT SPECIALIZE IN CUSTOM ITEMS. IT IS YOUR RESPONSIBILITY TO INFORM US PROMPTLY IF AN ORDER DOES NOT ARRIVE EITHER BY EMAILING INFO@ENCHANTINTERIORS.COM OR CALLING 404.919.5101. ONCE WE LEARN AN ORDER HAS NOT ARRIVED WITHIN A REASONABLE PERIOD WE WILL LODGE AN INQUIRY WITH THE COURIER AND ADVISE YOU OF ANY ISSUES THAT ARE DISCOVERED.We are not liable for any loss or damage resulting from pick ups or a late delivery does not entitle you to cancel your order. You have the option to have your item delivered with or without a signature of receipt. If you choose to have the item delivered without a signature of receipt you are responsible for any loss or damage after delivery.
If you choose to pick up and sign for your item you will generally need to call and schedule a pick between 11.00am and 7:00pm Tuesday and Wednesday. You have the option to choose a different delivery address than your billing address. For example you may want to use your work address for delivery if your employer’s workplace policies allow this. If you do not answer when the courier tries to deliver your order, the courier will generally leave a card. You must then contact the courier directly to arrange re-delivery. Without limitation, we are not liable for any loss or damage as a result of you failing to contact our courier within the time specified in any “article awaiting collection” notice left by the courier at the time of delivery.
Free Shipping Promotion
From time to time, we may offer free shipping promotions or similar. During the stated period of the promotion, the express terms of any specific promotion override these Terms other than the Special offers and Error sections. You must pay any return freight costs on change of mind purchases; however we will cover re-delivery costs for exchanges for the first exchange. Faulty items will be replaced with the same item originally purchased where still available. For faulty items that cannot be replaced, a full refund will be offered or we will upgrade free; we will pay all freight charges on faulty items.
If you receive any goods in a damaged condition, we will exchange for the same product. If same product is not available we will ship new product out within 10 days or issue a full refund. If product is damaged by consumer they will not be any refunds or vouchers issued. We may ask you to provide proof of the damage, as a condition of refund or replacement.
Risk of damage, loss or deterioration to goods passes to you on delivery in accordance with these Terms.
Goods ordered by you remain our property until you pay for them in full.
To the extent legally permitted, we exclude all conditions, warranties, guarantees and similar, whether express or implied, as to the condition, suitability, quality, fitness or safety of any goods or services supplied by us (Warranties), other than those implied by statute which may not be legally excluded. Any liability we may have to you under Warranties implied by statute which cannot be excluded is limited, where expressly permitted by statute, to supplying, or paying the cost of supplying, the goods or services again or repairing, or paying the costs of repairing, the goods, at our option. Factory warranty against manufacture defects are 60 days from receiving the product.
In addition to your statutory rights, if you change your mind after 24 hours after placing order and before delivery on a paid ordered we will happily exchange or refund your item/s minus a 25% restocking fee providing the following conditions have been met:
1. The items are returned within 10 days of the purchase date and the original sales receipt is present.
2. Items must be in original condition as purchased, with all labels/tickets attached. Unused and no attempted repairs.
Returns/exchanges can be sent to:
Enchanting Interior Architecture Distribution Center Internet Returns 6389 Jerri Court Riverdale, GA 30296 or Contact office 404.919.5101 for local drop off in your area.
If you return items to us that do not comply with the above requirements, we will return them to you at your cost.
PACKING PROBLEMS Please check your items against your receipt. If there are any discrepancies please email [Info@EnchantInteriors.com] or call our Customer Service line on 404.919.5101 as soon as possible and within 10 days of purchase date.
You can exchange or return your online order to either the online store or at one of our Design Centers location with the original receipt you receive in your parcel subject to the terms of this section. Goods bought at a physical store must be returned to a physical store and cannot be returned to our online store. Orders from outside web sites (craigslist/ offerup/back page/Facebook Market place etc.) cannot be exchanged or refunded in store please contact sales person. We do not offer refund or exchange for change of mind purchases or if it does not match.
To obtain a refund/voucher for defected items via the Enchanting Interior Architecture please ship or return item. Promptly after we receive your return package your refund(voucher)/exchange will be processed and new item sent back out to you (where available) or we will credit your credit card, excluding delivery charges (unless goods are faulty or not as ordered). You will be charged an additional fee for re-delivery if your item was picked up from one of our locations. If possible place item back in original packing.
Limitation of liability
To the extent legally permitted, in no event will we be liable to any party for any direct, indirect, incidental, special, exemplary or consequential damages of any type whatsoever related to or arising from the supply of goods or services via this website or the use of such goods or services by any person, including, without limitation, any lost profits or savings, damage to or loss of property or personal injury (including death), even if we are expressly advised of the possibility of such damages. This exclusion and waiver of liability applies to all causes of action, whether based on contract, warranty, tort (including negligence) or any other legal theories. To the extent that the above exclusion of liability is unenforceable, invalid or ineffective for any reason, it will be severed from these Terms and our maximum aggregate liability for all losses, damages and other amounts referred to in the above exclusion of liability under any cause of action referred to in the above exclusion of liability is limited to US$5.00.
You agree to indemnify, defend, and hold us, our officers, directors, employees, agents, contractors, licencors and suppliers harmless from and against all losses, expenses, claims, proceedings, damages and costs (including actual, special, direct, indirect, incidental, exemplary or consequential) of every kind and nature made by any other party due to or arising out of any violation of these Terms, any terms and policies it incorporates by reference, the rights of another party, any applicable law, statute, ordinance or regulation or due to or arising out of any activity related to goods and services supplied by us.
If we issue you a voucher to redeem against the future purchase of goods, voucher must be used one year from the date.
You can contact us using any of the following methods:
· By calling 404.919.5101 (UNITED STATES) between 11am - 7pm EST Monday to Saturday, excluding public holidays;
· By emailing us at Info@EnchantInteriors.com; or
· By mail addressed to Enchanting Interior Architecture Distrubution Center Internet Returns 6389 Jerri Court Riverdale, GA 30296
Notices to you
We may notify you by email, a general notice on this website or by other reliable method to an address or using contact information previously provided by you.
You acknowledge and agree that we are excused from performing our supply and other obligations and will not be responsible for any delays where and so long as we are prevented from performing our obligations under these Terms by events or causes beyond our reasonable control. We will endeavor to notify you of any delay and its expected duration. If we are prevented from performing our obligations for longer than a reasonable time, we may elect to cancel your order and issue you a credit in the amount paid for the order without further liability to you.
These Terms (including any terms or policies incorporated by reference) set out the entire agreement between you and us concerning its subject matter and supersedes all prior communications.
We may alter these Terms from time to time by posting the altered version on our website. You should visit the website regularly to keep up to date with any alterations. In the case of an alteration, the altered Terms only apply to goods ordered via the website after the alteration takes effect.
These Terms are governed by the law of United States.